Refund policy

Last updated: 8/11/2026

We want you to love what you wear. If something isn't right, here's how returns and exchanges work at Vola.

1. Return Window

You have 7 days from the date you receive your order to request a return or exchange.

Items must be:

  • Unworn, unwashed, and undamaged
  • In their original condition with all tags attached
  • Returned in original or protective packaging

Items that are worn, altered, damaged, or missing tags will not be accepted.

2. Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

  • Socks
  • Discounted, promotional, or sale items — all sale and promo purchases are final
  • Gift cards

3. How to Start a Return or Exchange

  1. Email us at admin@wearvola.com with your order number and the reason for return.
  2. Our team will confirm eligibility and send you return instructions, including the return address.
  3. Pack the item securely with your original order slip or order number included.
  4. Ship the item back to us using a trackable courier — we recommend keeping proof of shipment until your return is processed.

4. Exchanges

Want a different size or colorway? Let us know when you reach out, and we'll hold your preferred item (subject to availability) while your return is in transit. If the item you want is out of stock, we'll issue store credit instead.

5. Store Credit

Vola does not offer cash or original-payment-method refunds. Once we receive and inspect your return, approved items are issued as store credit, redeemable on a future purchase at volaactivewear.com.

  • Store credit is issued within 14 days of us receiving your returned item.
  • You'll receive an email with your credit code once it's processed.
  • Store credit does not expire, unless otherwise stated at the time of issue.
  • Original shipping fees are non-refundable, unless the return is due to our error (wrong item sent, defective product).
  • Return shipping costs are the customer's responsibility in all cases, except where the item arrived damaged, defective, or incorrect (see Section 6).

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at admin@wearvola.com with your order number and a photo of the issue. We'll arrange a replacement, exchange, or full refund at no extra cost to you.

7. Late or Missing Store Credit

If you haven't received your store credit within 14 days of us receiving your return, check your email (including spam/promotions folders) for your credit code first. If you still can't locate it, contact us at admin@wearvola.com with your order number.

8. Sale Items

All discounted, promotional, and sale items are final sale and are not eligible for return, exchange, or store credit, unless the item arrived damaged or defective (see Section 6).

9. Shipping Coverage

Vola currently ships within the Philippines only. We do not offer international shipping or accept returns from outside the Philippines at this time.

10. Questions?

We're happy to help. Reach out to us at admin@wearvola.com and our team will get back to you as soon as possible.