Privacy Pollcy

Last updated: 8/11/2026

Vola ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit volaactivewear.com (the "Site") or make a purchase from us.

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information you give us directly:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely by our payment processor — we do not store full card details)
  • Account login details, if you create an account
  • Order history and preferences
  • Any information you provide when contacting customer support

Information collected automatically:

  • IP address, browser type, device type
  • Pages visited, time spent on Site, referring website
  • Cookies and similar tracking technologies (see Section 4)

Information from third parties:

  • Payment confirmation from our payment processor
  • Shipping and delivery updates from our courier partners
  • Analytics data from tools such as Google Analytics or Meta Pixel

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payment, shipping, and customer service
  • Communicate with you about your orders, account, or inquiries
  • Send marketing communications, if you've opted in (you can unsubscribe anytime)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers — payment processors, shipping couriers, email/SMS marketing platforms, and IT/hosting providers (e.g., Shopify) who help us operate the Site
  • Legal authorities — if required by law, court order, or to protect our rights, safety, or property
  • Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

All third parties we work with are required to handle your data securely and only for the purposes we've authorized.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep items in your cart
  • Remember your preferences
  • Understand how visitors use our Site
  • Deliver relevant advertising

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site, such as checkout functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications at any time
  • Data portability, where applicable

For customers in the Philippines: Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed, to access, to object, to erasure or blocking, to damages, to file a complaint, to rectify, and to data portability. You may also lodge a complaint with the National Privacy Commission (NPC) if you believe your data has been mishandled.

To exercise any of these rights, contact us at admin@wearvola.com.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site is not directed to children under 13 (or the applicable minimum age in your jurisdiction), and we do not knowingly collect personal information from children.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Email: admin@wearvola.com